FAQs

Payment & Shipping

I'm checking out through the website. How will I know how much my shipping costs will be?

As a rule of thumb:

Shipping within Metro Manila: PHP 80.00

Shipping outside of Metro Manila: PHP 140.00-210.00

Do you have a physical store? Where are you located?

Unfortunately, we don't have a physical store yet. We have locations in Pasig and Taft, Manila.

Which couriers do you use?

We use GogoXpress most of the time, as well as LBC.

Do you do same-day delivery?

Same-day delivery option is available within METRO MANILA through Grab/Lalamove/Mr Speedy or other independent riders. Please contact our customer service for more information.

When will my package be shipped out?

All orders are processed in 2-3 days. If it will take longer than 3 days, our customer service representative will be in touch.

What if I failed to receive my package?

Your package will be returned to us. When this happens, we will contact you immediately to give you options (refund or resend). Resending would require you to pay for additional shipping fees. To avoid this delay and extra expense, please be sure to provide a contact number where the shipping company can reach you at all times.

Do you accept Cash on Delivery?

This is currently unavailable on our website. Cash on delivery is available in our shopee store (https://shopee.ph/laflagornerie).

What payment methods are available?

We accept bank transfers, Gcash, and bank deposits. Paymaya is available for direct debit card or credit card payments.

 

About our Products

Are your fragrance oils phthalate free?

Yes, they are.

What temperature should I use for candles?

We normally use 185-175-110 as a staple. For oils like peppermint and raspberry or oils with thicker density in general, you can use 185-180-110.

Where can I ask questions about your products?

You can contact us through hello@laflagornerie.com or through our Viber: 09956581192